Return Policy

Return Policy

Thank you for shopping at Majestik Sea Gallery. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our policy below regarding returns and refunds.

1. Eligibility for Returns

• Certain items are not eligible for return or exchange, including:
  • Final sale items marked as non-refundable at checkout
  • Hygiene-sensitive products, such as personal wearables, earrings, or items used on skin
  • Gift cards and customized products, including made-to-order pieces
  For hygiene reasons, we are unable to accept returns on items that have been worn, used, or removed from their sealed packaging. Please review product details carefully before purchasing.

2. Timeframe for Returns

• You have 14 days from the date of receipt to initiate a return.If more than 14 days have passed since your item was delivered, unfortunately we won’t be able to offer a refund or exchange. This ensures we can fairly process returns while maintaining the integrity of our product inventory.

3. How to Initiate a Return

• To initiate a return, please contact us at oliviadawn@majestikseagallery.com or call us at (360) 638-3400.
• You will need to provide the following information:
  • Order number
  • Item(s) you wish to return
  • Reason for the return
• We will provide you with instructions on where to send the return and any specific requirements for packaging.

4. Return Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, unless the return is due to a damaged or defective product confirmed by our team.We currently do not offer free return shipping, except in cases where:
  • The wrong item was shipped
  • The item arrived damaged or defective
  • A return was approved due to an error on our part
  To protect your return and ensure smooth processing, we recommend using a trackable shipping service (e.g., USPS Priority, UPS, FedEx) or purchasing shipping insurance. We are not responsible for returns lost or damaged in transit.

5. Inspection and Processing

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• We will also notify you of the approval or rejection of your refund.

6. Refunds

• If your return is approved, a refund will be processed, and a credit will be automatically applied to your original method of payment within 5–10 business days.Please note: It may take additional time for your bank or credit card company to process the refund and post it to your account. We recommend allowing up to 14 days total from approval to final credit.

7. Exchanges

• At this time, we do not offer direct exchanges. If you would like to replace an item with a different size, color, or style, please follow our standard return process and place a new order for the desired item.This ensures faster processing and availability of stock.

8. Non-Refundable Items

• The following items are not eligible for return or refund:
  • Gift cards
  • Personalized or custom-made products
  • Final sale items marked as non-refundable at the time of purchase
  • Hygiene-sensitive items, such as personal wearables, earrings, or products used on skin
  Please ensure you review product details carefully before purchasing, especially when selecting personalized or final sale products. We’re always here to help if you have questions before placing an order.

9. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at oliviadawn@majestikseagallery.com with photos of the damaged or defective item.
• We will work with you to resolve the issue, which may include a refund or replacement.

10. Refusal of Returns

• We reserve the right to refuse returns that do not meet the eligibility requirements outlined above, including:
  • Items returned outside the 14-day return window
  • Items that show signs of wear, alteration, or damage caused by misuse or negligence
  • Products returned without original packaging or tags
  • Items returned without prior authorization or missing required documentation
  Please ensure your return adheres to these conditions to avoid delays or denial of refund.

11. Contact Us

• If you have any questions about our Return Policy, please contact us at:
  • Email: oliviadawn@majestikseagallery.com
  • Phone: (360) 638-3400

By completing a purchase on our website, you acknowledge that you have read and agree to this Return Policy.